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Edinburgh, Scotland

A trip down memory lane

A couple in the US were planning their annual holiday and decided to take their kids and the extended family back to their roots in Scotland. To make the most of the transatlantic trip, they wanted to travel on a VIP aircraft with room for up to 30 people. But without passenger numbers, dates or even routes decided, they needed full flexibility and quick responses to any changes of plan.


Since they’ve booked with us before, we already had a note of the family’s preferences, including aircraft types, operators and catering requests. This meant we could start our search straight away with minimal briefing.

As planning got underway though, the family asked to include a visit to Dublin, and decided they’d like to travel on different dates. Then, since they were stopping in Ireland anyway, they asked to fly home via Shannon so they could clear US customs before boarding.

After reviewing several routes and schedules, the family settled on an itinerary and chose a Boeing 737-700 VIP they’d travelled on before. As well as knowing the aircraft, they loved the airline, so it was a clear winner even when passenger numbers went up and a larger aircraft might have been more suitable.

The booking came in under budget and our flexible approach meant the family only had to confirm final passenger numbers three days before the trip.

The four flights went without a hitch and the family enjoyed a wonderful whistle-stop tour of Scotland and Ireland.


COMPLETE FLEXIBILITY: With up to three changes a day coming through on the enquiry, our account manager kept up with every request, checking availability and obtaining new quotes for a range of aircraft each time.

EXPERT SUPPORT: On the day of departure, an ACS rep met the group at the airport to ensure a smooth getaway, while their account manager was on call 24/7 throughout the trip.

A BESPOKE EXPERIENCE: On board, they enjoyed first class catering and an open bar, while we arranged welcome packs for all 30 passengers.

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