Liz B, Virginia, USA, August 2022
I want you to know that I appreciate how attentive and supportive you were during what was a stressful time for me, moving my household after 20+ years.
Your focus on nailing down the details and your patience made me know I had one less thing to worry about. The ground crews and the pilots were all so helpful in getting my dogs on and off the plane, which wasn't an easy task. Surprisingly, once on the plane, my dogs behaved like flying was an everyday thing for them! And, Evelyn and I were able to sit back and enjoy our Bloody Marys and raid the snacks. But most importantly the pilots were great and got us to our destination safely. And because we could see into the cockpit, it gave me an opportunity to pretend I knew what they were saying to each other and what they were reading as they looked at manuals(?) and charts. In my estimation, it was worthy of an SNL skit.
Take care and if I am ever in the market for another chartered flight I will know exactly where to go.
"The Prime Minister has asked me to pass on his thanks to you for your organizations part in the response to the recent tsunami in the Indian Ocean.
The industry’s role in the aid and recovery operations further underlines its importance in the world, as by far the quickest means of bringing survivors home and transporting vital equipment and expertise to the disaster scene.
I too am grateful for your swift response, and would like to send my sincere thanks to all those involved in the relief effort.”
Alistair Darling- Department for Transport
"With reference to the evacuation of Overseas China from Libya which has experienced deterioration in its security situation, the Consulate General has the honour to further express its sincere thanks to ACS for its great efforts in order to achieve this task.
ACS has offered 5 chartered flights, which enabled us to succeed in evacuating nearly 800 Chinese from both Sabha Libya and Khartoum Sudan.
The Consulate General points out its great appreciation to the Director of ACS – Dubai, who has paid great efforts, offered flexible charter flight services according to our urgent demand and changeable situation, and proposed practical advices, without which the realization of our goal would be even more difficult."
The Consulate General of The People’s Republic of China in Dubai
"I wanted to write to thank you for all your help with our charter flight to the product launch in Spain this week.
Our media guests and senior management were all thoroughly impressed with the level of service you arranged for us.
I hope that we are able to work with you again in the near future, thank you for helping out event run so smoothly"
Press Officer - International car manufacturer
"We use ACS for all our executive charters, especially within the USA. They offer high service standards and we consider them to be very reliable.
Our personnel are highly complimentary of the smooth and efficient running of all the logistics especially the flight and airport arrangements.
ACS provide that extra service and flexibility which helps with busy schedules. I would have no hesitation in recommending their services."
PA to Group CEO - UK based manufacturer
"We have had occasion to use Air Charter Service at very short notice and were extremely impressed with the level of service they provided.
The charter we arranged was done outside of the normal working day and with only a few hours notice.
The team at Air Charter Service responded with an exceptionally prompt and professional service - nothing was too much trouble and their care and attention to detail was second to none.
I would have no hesitation in recommending them to anybody considering chartering an aircraft and, indeed, would certainly use them again in the future."
PA to Chief Executive - International hotel chain
"Air Charter Service have proved to be a reliable charter company to call upon at any time off the day or night.
This is very valuable when I have late notice requirements.
I have found our account manager to be highly professional, efficient and friendly.
Air Charter Service is able to give me a number of flight options at short notice and the booking process is made simple.
They make a complex process easy to understand. I would recommend Air Charter Service to any company like ours with business travel needs."
Chairman - Asian telecommunications company
"You were a pleasure to deal with in the planning stages, and totally efficient in your approach, sending me photos of the planes and explaining all the different options.
Despite chops and changes you kept a positive attitude and I felt you were always on the end of the phone if I had any queries.
I was particularly impressed with the attention to detail in making sure that the guests were looked after, and any unforeseen contingencies dealt with promptly.
The fact that you were on the mobile all day was very comforting as it made my job much easier."